Global Business Complaints Lead

**Global Business Complaints Lead at Wise in São Paulo, Brazil** **What you'll do** - Lead and develop a team of Business Complaints Officers - Ensure fair resolution of complaints in line with regulations - Review and quality-check case outputs - Analyze complaint trends for actionable insights **What they're looking for** - Experience in team leadership and development - Strong understanding of regulatory requirements - Excellent analytical and problem-solving skills - Ability to advocate for customers internally **Details** - Location: São Paulo, Brazil - Type: Full-time - Salary: null