Enterprise Service Desk Agent (R14080)

**Enterprise Service Desk Agent at Oportun (Remote - Leon Guanajuato)** **What you'll do** - Serve as first point of contact for IT support - Troubleshoot and resolve Tier 1 technical issues - Log, categorize, and prioritize incidents - Escalate unresolved issues with proper documentation - Maintain high customer service standards - Monitor support requests to identify recurring issues **What they're looking for** - 1-3 years of Help Desk or IT support experience - Knowledge of hardware, software, network systems - Ability to work with ticketing systems (ServiceNow) - Strong communication skills - Continuous learner for evolving IT environments **Details** - Location: Remote - Leon Guanajuato - Type: null - Salary: null