Director, Support Operations

Director, Support Operations at Betterment in New York City **What you'll do** - Lead a team across retail CX and advisor support - Manage global BPO partnerships and budget - Set quality standards and drive organizational improvements - Serve as escalation point for complex cases **What they're looking for** - High operational expertise and ownership mentality - Strong leadership and management skills - Ability to partner cross-functionally - Experience in support operations **Details** - Location: New York City, United States - Type: Hybrid - Salary: $155,000 - $185,000