Director, Customer Operations Vendor Strategy & Execution
Affirm
Location: Remote US, United States (Remote)
Director, Customer Operations Vendor Strategy & Execution at Affirm in Remote US **What you'll do** - Define and execute the long-term strategy for Affirm's global customer operations vendor network - Reinvent how customer issues are resolved across the vendor network - Establish governance frameworks and performance standards across the vendor ecosystem - Lead executive-level vendor governance forums and strategic planning **What they're looking for** - Deep expertise in fintech and financial-services customer operations - Experience with vendor program management and BPO operations - Fluency in applying AI and human call center culture to servicing - Ability to build a winning combination of culture and data-driven operations **Details** - Location: Remote US - Type: Not specified - Salary: null
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