Director, Customer Operations Vendor Strategy & Execution
Affirm
Location: Remote Canada, United States (Remote)
**Director, Customer Operations Vendor Strategy & Execution at Affirm in Remote Canada** **What you'll do** - Define and execute long-term strategy for global customer operations vendor network - Reinvent customer issue resolution across vendor network - Establish governance frameworks and performance standards - Lead executive-level vendor governance forums **What they're looking for** - Deep expertise in fintech and financial services customer operations - Fluency in applying AI and human call center culture - Relentlessly customer-centric approach - Experience building culture and data-driven operations **Details** - Location: Remote Canada - Type: Not specified - Salary: null
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