Director, Customer Experience
Ramp
Location: New York, NY (HQ), United States (Remote)
**Director, Customer Experience at Ramp (Remote)** **What you'll do** - Lead teams serving customers across Phone, Email, and Chat channels - Ensure proper coverage and leadership in a 24/7 customer operation - Develop strong managers and frontline teams - Translate department direction into clear priorities and measurable improvements **What they're looking for** - Experience leading customer experience teams - Ability to create real accountability and strong operating routines - Skills in developing managers and frontline teams - Experience with omni-channel customer operations **Details** - Location: New York, NY (HQ) - Type: FullTime - Salary: Not specified
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