Customer Support Systems & Analytics Architect
Mercury
Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States, Canada
**Customer Support Systems & Analytics Architect at Mercury in San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States, Canada** **What you'll do** - Build and maintain reports and dashboards for CS performance metrics - Configure CS systems to generate clean, consistent data - Define data hygiene standards across CS systems - Translate data into actionable insights for leadership **What they're looking for** - Experience with data strategy and reporting in customer support - Skills in systems configuration and data governance - Ability to analyze AI automation data and provide insights - Experience documenting data structures and methodologies **Details** - Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States, Canada - Type: Not specified - Salary: null