Customer Support Manager - Risk
Mercury
Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States, Canada (Remote)
**Customer Support Manager - Risk at Mercury in San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States, Canada** **What you'll do** - Lead and develop a customer support team specializing in risk-related issues - Partner with existing Risk Support Manager to set team strategy and processes - Manage BPO partnership for Risk Support operations - Expand programs like proactive outreach and VIP/managed support **What they're looking for** - Experience in managing customer support teams - Knowledge of US banking system and risk management - Ability to manage BPO partnerships and quality assurance - Experience in developing and scaling support programs **Details** - Location: Remote within Canada or United States - Type: Full-time - Salary: null
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