Customer Support Agent - Consumer Team

**Customer Support Agent at SumUp in Barcelona, Barcelona, Spain** **What you'll do** - Support consumers across email and chat with fast, empathetic answers - Troubleshoot issues and help consumers understand the product - Identify friction points and propose process improvements - Collaborate with other teams to escalate bugs and feedback **What they're looking for** - Exceptional written and verbal communication skills in English - Customer-centric mindset with problem-solving passion - Minimum 6 months of customer support experience - Collaborative spirit and proficiency with CS tools **Details** - Location: Barcelona, Barcelona, Spain - Type: On-site - Salary: Not specified