Customer Success Manager (RFI Support), SME & Growth

Customer Success Manager, SME & Growth at Airwallex in CN - Shenzhen **What you'll do** - Maintain deep relationships with target customers - Follow up with new clients from activation to first three orders - Provide proactive service to existing clients - Collaborate with teams to identify business risks and optimize products - Handle KYC, Ongoing KYC, TM, KYB cases in Salesforce **What they're looking for** - Bachelor's degree or higher with fluent English and Chinese - 2+ years in customer service, experience in cross-border payments preferred - Strong learning, data analysis, and teamwork skills - Results-oriented with growth mindset and curiosity **Details** - Location: CN - Shenzhen - Type: FullTime - Salary: Not specified