Customer Operations Leader

Customer Operations Leader at Plaid in New York City Office. **What you'll do** - Own the strategy and execution of global ops initiatives, leading a team across product operations, customer experience engineering, and technical enablement. - Scale operations and enablement programs across the full customer lifecycle for technical, customer-facing teams. - Run Voice of Customer programs to synthesize data into product improvements and adoption strategies. - Build with AI and tooling to drive efficiency and empower customers to serve themselves. **What they're looking for** - 8+ years in customer operations, support operations, and/or product operations in a leadership role. - Strong program management skills across complex, cross-functional environments. - Proven success using AI and tooling to drive measurable efficiency. - Ability to hire, develop, and lead a high-performing team with clear goals. **Details** - Location: New York City Office, United States, Remote - Type: FullTime