Customer Experience Specialist, Home Lending
Upstart
Location: Columbus, OH, USA, United States
**Customer Experience Specialist, Home Lending at Upstart in Columbus, OH, USA** **What you'll do** - Answer inbound calls from prospective borrowers and applicants - Respond to inbound email inquiries and manage real-time chat - Guide applicants through next steps and answer product questions - Handle escalations with empathy and professionalism **What they're looking for** - Excellent communication and customer service skills - Ability to work in a fast-paced environment - Sound judgment when handling borrower inquiries - Experience with customer support systems **Details** - Location: Columbus, OH, USA - Type: Not specified - Salary: null