Customer Experience Associate
Ramp
Location: New York, NY (HQ), United States (Remote)
Employment type: full time
**Customer Experience Associate at Ramp in New York, NY (HQ), United States** **What you'll do** - Be the voice of Ramp's Customer Support via live calls, email, and chat - Diagnose issues across Ramp's product surface - Manage escalations end-to-end with an ownership mindset - Build and shape AI tools for CX operations **What they're looking for** - Systems thinking and customer obsession - Ability to troubleshoot complex products - Strong judgment and decision-making skills - Experience with AI-powered research tools **Details** - Location: New York, NY (HQ), United States - Type: FullTime - Salary: null
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