Concierge Specialist IV-1
Coinbase
Location: Remote - USA, United States
**Concierge Specialist IV-1 at Coinbase (Remote - USA)** **What you'll do** - Own relationships with high-value Coinbase customers - Lead resolution of complex, escalated customer issues - Drive customer onboarding and product adoption - Mentor junior Concierge agents **What they're looking for** - 4+ years in customer success or account management - Experience managing high-value client relationships - Proficiency with CRM and support tools - Ability to support on-call coverage outside normal hours **Details** - Location: Remote - USA - Type: Full-time - Salary: Not specified