Complaints & Ombudsman Officer

**Complaints & Ombudsman Officer at Wise in São Paulo, Brazil** **What you'll do** - Investigate customer complaints and ensure timely, fair resolutions - Conduct root cause analysis and suggest improvements - Communicate with internal teams and craft regulatory-compliant responses - Maintain proper records and provide guidance to Customer Support **What they're looking for** - Excellent written and verbal communication in Portuguese/English - Experience with Customer Support and proficiency with Google Workspace - Strong organizational skills and ability to work independently - Reliable, adaptable, and committed to team goals **Details** - Location: São Paulo, Brazil (Hybrid - minimum 3 days at office) - Type: Full-time - Salary: null