Complaints & Ombudsman Officer - Exclusive for PwD
Wise
Location: São Paulo, Brazil
**Complaints & Ombudsman Officer at Wise in São Paulo, Brazil** **What you'll do** - Investigate customer complaints and ensure timely, fair resolutions - Conduct root cause analysis to identify systemic issues - Communicate clearly with internal teams and craft regulatory-compliant responses - Maintain accurate records and provide guidance to Customer Support team **What they're looking for** - Excellent written and verbal communication skills - Customer-first approach with empathy and problem-solving abilities - Ability to use tools like Zendesk, Twilio, and Slack effectively - Experience with regulatory compliance and customer agreements **Details** - Location: São Paulo, Brazil - Type: Full-time - Salary: null
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