Complaints & Ombudsman Officer - Exclusive for PwD

Complaints & Ombudsman Officer - Exclusive for PwD at Wise in São Paulo, Brazil **What you'll do** - Investigate customer complaints and ensure timely and fair resolutions - Conduct root cause analysis to identify systemic issues - Communicate clearly with internal teams to gather necessary information - Craft well-drafted, regulatory-compliant final responses **What they're looking for** - Excellent written and verbal communication skills - Strong analytical skills for investigating complaints - Customer-first approach with empathy and problem-solving abilities - Ability to work with various tools like Ninjas, Watson, Zendesk, Twilio, and Slack **Details** - Location: São Paulo, Brazil - Type: Full-time - Salary: null