Complaints Officer

**Complaints Officer at Wise in São Paulo, Brazil** **What you'll do** - Review and understand customer complaints using internal tools - Conduct root cause analysis to identify systemic issues - Craft regulatory-compliant final responses to customers - Provide guidance to Customer Support team on complex cases **What they're looking for** - Excellent written and verbal communication in Portuguese/English - Experience with Customer Support - Proficiency with Google Workspace, Office Suite, and platforms like Confluence - Strong organizational skills and attention to detail **Details** - Location: São Paulo, Brazil - Type: Full-time - Salary: null