Chargeback Specialist

**Chargeback Specialist at SumUp in Sofia, Bulgaria** **What you'll do** - Analyze and process dispute and chargeback claims from cardholders and merchants - Handle fraud-related notifications and manage post-chargeback activities - Apply appropriate dispute processes to recover funds and reduce financial exposure - Stay updated with AML, fraud prevention, and chargeback industry standards - Communicate clearly with cardholders and merchants throughout dispute resolution - Support internal and external partners with information requests **What they're looking for** - Experience with payment systems, card transaction processes, or financial operations - Strong attention to detail with ability to assess dispute cases carefully - Familiarity with chargeback regulations, card scheme rules, or anti-fraud frameworks - Comfortable navigating multiple back-office systems under time pressure - Clear and professional communication skills for complex case investigations **Details** - Location: Sofia, Bulgaria - Type: null - Salary: null