Captain Experience Associate
Careem
Location: Amman, Jordan
Captain Experience Associate at Careem in Amman, Jordan. **What you'll do** - Monitor and optimize delivery metrics to reduce delays, cancellations, and defect rates. - Manage captain-related support tickets and identify systemic issues for fixes. - Conduct quality audits and localized sentiment surveys to shape operational processes. - Plan and execute marketing campaigns to nudge positive on-road behaviors. - Organize local events and appreciation programs for top-tier Captains. **What they're looking for** - 2–3 years of experience in operations or customer/captain experience. - Ability to utilize data-driven insights for performance intervention. - Skills in root cause analysis and community engagement. **Details** - Location: Amman, Jordan - Type: Full-time