Back Office Advisor

Back Office Advisor at Nuvei in Fort Walton Beach, delivering customer satisfaction by addressing financial concerns and resolving transaction issues. **What you'll do** - Research, correct, and maintain transactions to process consumer debits through the ACH Network. - Complete merchant maintenance requests including address changes and contact updates. - Communicate with merchants via phone and email to request authorization documentation. - Analyze consumer and merchant issues to identify problem areas and take corrective action. **What they're looking for** - Ability to ensure customer compliance with NACHA Rules and Regulations. - Strong organizational skills for handling sensitive financial documentation. - Experience with ACH Network and Remote Deposit Capture transactions. - Problem-solving skills to resolve transaction issues. **Details** - Location: Fort Walton Beach, United States (Hybrid)