Associate Manager, Premium & Wealth
Coinbase
Location: Hybrid - London, UK, United Kingdom
**Associate Manager, Premium & Wealth at Coinbase (Hybrid - London, UK)** **What you'll do** - Own operational performance for your vertical, including SLA attainment and CSAT - Lead, coach, and develop a team of Specialists - Drive a high-touch support model centered on trusted customer relationships - Partner with Compliance, Risk, and other teams to ensure regulatory compliance - Execute real-time staffing decisions during market events or volume spikes - Build process improvements based on customer feedback and root cause analysis **What they're looking for** - 7+ years in financial services, fintech, wealth management, or premium banking - 5+ years of people leadership in operations or support environment - Direct experience servicing HNW, UHNW, or VIP customer segments - Proven track record of managing senior specialists and improving performance metrics **Details** - Location: Hybrid - London, UK, United Kingdom - Type: Not specified - Salary: Not specified