Associate Director, Customer Support (Operations Center)

**Associate Director, Customer Support (Operations Center) at Gemini in Tempe, Arizona** **What you'll do** - Lead workforce management activities including scheduling and forecasting - Lead local shift managers while partnering with global operations leaders - Build and sustain a high-performance, customer-centric culture - Coach, develop, and empower leaders and team members **What they're looking for** - Experience leading workforce management in a contact center - Ability to translate organizational strategy into operational plans - Skills in identifying operational inefficiencies and optimizing performance - Experience with performance management and training **Details** - Location: Tempe, Arizona (In-person 5 days per week) - Type: Not specified - Salary: Not specified