Associate, Collections Analytics and QC
Grab
Location: Petaling Jaya, My
Associate, Collections Analytics and QC at Grab in Petaling Jaya, My **What you'll do** - Explore and implement conversational AI tools for analytics and QC - Use data-driven analytics to identify trends and improve strategies - Ensure quality control by reviewing communication templates - Monitor call quality and ensure compliance with standards **What they're looking for** - Bachelor's degree in Analytics, Computer Science or related field - Experience in reporting, analysis, and AI-driven tools - Proficiency in SQL - Experience with AI-powered tools for collections management **Details** - Location: Petaling Jaya, My - Type: Full-time - Salary: Not specified