Senior Workforce Manager - Capacity Planning & BPO Strategy

Senior Workforce Manager - Capacity Planning & BPO Strategy at Qonto in Paris. **What you'll do** - Design and own the capacity planning framework, setting the methodology for volume drivers and FTE requirements. - Optimise the mix of internal agents and BPO capacity to cover workload at the lowest sustainable cost. - Own the global BPO budget view and lead strategic relationships with BPO partners. - Enable and align factory-level WFM analysts by setting standards and operating cadences. **What they're looking for** - Experience in workforce management, capacity planning, and BPO strategy. - Ability to design models and manage budgets across multiple operational factories. **Details** - Location: Paris, France - Type: Full-time, Hybrid

Ähnliche Stellen in Paris

• Senior Product Manager - Client Communication Jobs at Qonto — Paris, France — Qonto (Paris, France)
• Credit Fraud Analyst at Qonto — Paris — Qonto (Paris, France)
• Senior Marketing Data Analyst - Paris — Qonto (Paris, France)
• Talent Manager Jobs at Qonto — Paris, France — Qonto (Paris, France)
• Team Lead - Pooled Account Management at Adyen — Paris, France — Adyen (Paris, France)
• Customer Care France Accounting at Qonto — Paris — Qonto (Paris, France)
• Legal Intern Jobs at Qonto — Paris — Qonto (Paris, France)
• Business Lead at Blockchain.com — Paris — Blockchain.com (Paris, France)