IT Operations Lead EU

**IT Operations Lead EU at SumUp in Barcelona, Spain and Berlin, Germany** **What you'll do** - Lead the day-to-day performance of a team of system administrators across Europe - Set clear expectations and build capability through coaching - Own SLA targets end-to-end and report performance to stakeholders - Take ownership of the joiner-mover-leaver process with HR and Security - Manage regional access and license lifecycle - Coordinate incident response and lead post-incident reviews **What they're looking for** - More than 8 years of experience in IT Operations or as IT Manager - Proven experience managing distributed teams in different locations - Deep experience designing and enforcing SLA frameworks - Strong ownership of the joiner-mover-leaver process - Solid working knowledge of Jira Service Management - Familiarity with ITIL or similar service management frameworks **Details** - Location: Barcelona, Spain; Berlin, Germany - Type: Not specified - Salary: Not specified