Senior Manager, Customer Complaints

**Customer Complaints Senior Manager at OKX in United States (US)** **What you'll do** - Develop, coordinate, and track responses to regulatory inquiries and escalated complaints - Maintain global regulatory alignment by partnering with local Heads of Compliance - Turn customer complaints into actionable compliance and conduct-risk intelligence - Oversee complaints governance and quality assurance across jurisdictions **What they're looking for** - Strong regulatory judgment and excellent written communication skills - Ability to coordinate complex matters across multiple teams and jurisdictions - Experience in developing and implementing complaint handling programs - Knowledge of compliance requirements in the cryptocurrency industry **Details** - Location: United States (US) - Type: Not specified - Salary: Not specified

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