AI Agent Operations Specialist, Support

AI Optimization Specialist, Support at Vanta in Remote U.S.. **What you'll do** - Build and maintain AI-powered knowledge for customer-facing chatbot and internal AI Copilot - Optimize chatbot workflows and refine custom answers within Intercom - Analyze performance data to identify friction points and prioritize improvements - Collaborate with Support, Customer Education, Product, and Engineering teams **What they're looking for** - Ability to leverage and test AI-driven knowledge and identify performance gaps - Experience with internal knowledge resources and process documentation - Strong product and customer understanding to shape AI responses - Data-driven approach to continuous improvement **Details** - Location: Remote U.S., United States, Remote - Type: Full-time

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